INTERVIEW: ALICIA THOMPSON, FORMER DIRECTOR OF HOSPITALITY, MARKS & SPENCER
Interviewed by Simon Stenning, Founder, FutureFoodservice
A highlight of the keynote programme will see Alicia talking about her experience in food retail. She will discuss how aligning modern consumer habits and transforming tradition leads to a winning experience.
Date
- Sep 25 2025
- Expired!
Time
- 12:15 pm - 12:45 pm
Theatre
Company
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Organizer Name
Other Organizers
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M&S
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The Future of Foodservice
Speakers
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Alicia ThompsonFormer Director of Hospitality, Marks & SpencerHaving not worked in hospitality since her first job in McDonalds in Melbourne Australia, Alicia made the bold move and took over the M&S Hospitality remit in November 2023. Since then she has been transforming and renewing their traditional Cafes, with long queues and wait times, into modern, fast-service Coffee Shops . Alicia has also streamlined the M&S counters to focus single-mindedly on Rotisserie Chicken, Hot Pizza and freshly made Sushi.
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Simon StenningFounder, The Future of FoodserviceWith 30+ years’ experience of working within, (with Hilton, Pret A Manger, Compass, Albert Roux), then developing, analysing and commentating (with Allegra and MCA Insight) on the UK foodservice/hospitality industry, Simon is acknowledged as the leading analyst of the market and recognised as an expert in making sense out of all the data and insight available. Simon founded Future Foodservice in 2019, using his foresight to advise on what will happen in the future.